Refund Policy

We stand behind our iOS and Android app development services, but we also recognize that sometimes circumstances change. Here's when you might be eligible for a refund:

• Project cancellation within the first 7 days of contract signing, before development begins
• Failure to deliver agreed-upon milestones due to our inability to meet technical requirements
• Significant changes in your business requirements that make project completion impractical
• Communication breakdown that cannot be resolved through our standard support channels

Each situation gets individual attention. We review requests based on project specifics, timeline, and the work already completed. Our goal is always to find a solution that works for everyone involved.

We've designed our refund process to be straightforward, though it does require some back-and-forth to make sure we understand your situation properly.

We try to be reasonable throughout this process. Sometimes we can work out a modified project scope or timeline that addresses your concerns without needing a refund at all.

Refunds go back to whatever payment method you originally used. Here's what to expect for different payment types:

• Credit Cards: 7-14 business days for the refund to show up on your statement
• Bank Transfers: 5-7 business days, depending on your bank's processing speed
• Digital Wallets: 3-5 business days in most cases
• Cryptocurrency: We handle these case-by-case due to market volatility considerations

For international payments, currency conversion might affect the final amount you receive. We use the exchange rate from the day we process the refund, not the original payment date.

Most refund situations involve partial amounts rather than full project refunds, since we typically complete work in stages. Here's how we calculate what you might receive back:

• Planning and wireframing stage: 85% refund if cancelled before UI design begins
• UI/UX design stage: 65% refund if cancelled before development coding starts
• Development stage: 40% refund if cancelled before testing phase
• Testing and deployment: 15% refund if cancelled before final delivery

These percentages account for work already completed, resources allocated, and the fact that early-stage work often can't be reused for other projects.

We also factor in any third-party costs we've already incurred on your behalf - things like app store developer accounts, specialized software licenses, or external API subscriptions that were purchased specifically for your project.

We want to be upfront about situations where refunds typically aren't possible, so there aren't any surprises later:

• Projects completed and delivered according to the agreed specifications
• Changes in your business strategy or budget after development has progressed significantly
• Requests made more than 30 days after final project delivery
• Disputes over subjective design preferences that were approved during the review process
• Third-party service failures beyond our control (app store rejections due to policy changes, etc.)

Even in these situations, we're often willing to discuss alternative solutions. Maybe we can help with modifications, provide additional support, or work out a different arrangement that addresses your concerns.

The key thing is communication. If you're having second thoughts or concerns about your project, reach out to us as early as possible. The sooner we know about issues, the more options we typically have to work something out.